To start a return or exchange, simply e-mail us (hello@kotn.com) with your order number (you can find this on your receipt/order confirmation), within 60 days of when you got your order.

Let us know what items you’re looking to exchange/return (and any items that you’d like your items exchanged for). We’ll reply to you with a shipping label to send the items back (we do not offer free returns on international orders) — if you’ve kept the original packaging, that works great. There are no exchanges or returns on final sale items, or orders outside of North America.

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